Shipments around Spain
Estimated time of arrival: 3-10 working days.
Shipments around Europe
Estimated time of arrival: 7-15 working days.
International shipments
Estimated time of arrival: 10-20 working days.
A signature may be required upon delivery.
Tracking orders
Customers will receive the tracking number via email once the package has been shipped.
Customs & import charges
International shipments (outside Europe) may incur customs duties.
Okutu is not responsible for these charges.
Returns & exchanges
Our goal is for you to be completely satisfied with your purchase. If you are not happy with the product, you can return it within 15 days of receiving it, as long as it hasn't been used and is in the same exact condition as when it arrived.
Notes: customers will not receive a refund of the initial shipping charges, and return shipping will be at their expense.
Care of products
Clean bags carefully using a damp cloth.
Avoid getting the jewelry wet.